Tell us what you think
Here at Midlands Psychology we work hard to provide consistently high quality services and have a dedicated group of clinicians and administrative staff whose aim it is to make sure things work as well as possible for you. If you have any views on the services you have received - good or bad - we'd really like to hear them. We are constantly reviewing what we do and how we do it, so help us make these decisions by telling us what you think.
You can contact our Stafford office via either the telephone number or address below. Alternatively, you can email us at [email protected]
Our office address is
Unit 41, Staffordshire University Business Village,
Our telephone number is (01785) 748447
Compliments and Complaints
You can follow the same process if you want to provide some positive feedback or make a complaint about any aspect of the service you've received.
We always try to resolve complaints as quickly as possible. We view complaints as a genuine opportunity to learn and improve services within the organisation. By using the information from complaints and the evidence gathered during investigations, we will develop action plans and identify improvements.
We acknowledge that in all services there will be occasions when service users will have issues they wish to raise about the care they have received. We want to encourage our service users and carers to do this and to feel confident that their treatment will not be affected in any way if they do.
If it is not possible to resolve the issue to your satisfaction, you may wish to make a formal complaint to our Practice Manager, Alison Lowell, who will guide you through this process. You can email Alison at [email protected]